Refund policy

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return policy. You have 30 days after receiving your item to request a change-of-mind return.

To be eligible for a change-of-mind return, your item must be unused and in the same condition that you received it, with any tags and original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at dominickromero10@gmail.com. Please do not send an item back until you have contacted us and received return instructions.

Customers are responsible for return shipping costs for change-of-mind returns unless we agree otherwise.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, defective, incorrect or not as described so we can assess the issue and make it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee.

Conditions applying to our 30-day change-of-mind policy, including original packaging requirements, do not limit your rights regarding faulty or non-compliant products under the Australian Consumer Law.

Exceptions

We do not accept change-of-mind returns for perishable goods, personalised or custom-made products, personal care goods, hazardous materials, flammable liquids or gases, or gift cards.

Sale items may be excluded from our voluntary change-of-mind return policy. This does not affect your rights under the Australian Consumer Law if an item is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like a different item or variant, contact us. Where a change-of-mind return is approved, the simplest option may be to return the original item and place a new order.

Refunds

Once we receive and inspect an approved change-of-mind return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method. Your bank or card provider may take additional time to process the refund.

Refunds and other remedies required under the Australian Consumer Law will be handled in accordance with those rights.

For return questions, contact dominickromero10@gmail.com.